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How we handle your account and data

When you open an account with us, you're entering into a clear agreement about how we protect your information, process your payments and handle your withdrawals.

Account security & verificationData protection standardsPayment & withdrawal rulesRegional access terms
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dalang slot How we handle your account and data
GET HELP WITH POLICY

How to reach us about legal and account questions

We staff our support channels across business hours so you can ask about your rights, our terms or how we handle your data. Whether you need to dispute a transaction, request your data or clarify what applies to your account, our team has the paths to help you. Support is available in English and local languages across multiple contact methods.

Team online

Live chat support

Open the chat widget in your account lobby during business hours. Our team responds to legal and policy questions directly, with no queue if you're already logged in.

Email support

Send detailed questions about your account terms, data requests or policy clarification to our support mailbox. Expect a response within one business day.

Account settings

View your account agreement, payment history and privacy settings directly in your profile. Changes to terms appear here first, with clear notification in your inbox.

HOW WE PROTECT YOU

Data security, account access and what you control

Your account is your asset, and we treat it that way. We encrypt every login, verify every withdrawal and keep your payment details separate from your play history.

Account verification

We verify your identity at signup and before your first withdrawal using standard document checks. This protects your account from fraud and keeps your funds secure from unauthorized access.

Data retention

Transaction data is kept for as long as payment providers require it plus any local legal hold. Personal details are removed once your account closes unless a dispute or audit holds them.

Encryption & storage

All communication between your device and our servers uses industry-standard encryption. Payment information is tokenized—we never store your actual card or bank details locally.

Your data rights

You can request a copy of all data we hold about you, ask us to correct errors or request deletion where local law permits. Submit requests through your account settings or contact support.

Cookie & tracking

We use cookies to keep you logged in and to track site usage for fraud prevention. You can manage cookie preferences in your browser; blocking them may affect account access.

Third-party sharing

We share payment data only with DANA, OVO, GoPay, QRIS and banking partners needed to process your transaction. We never sell personal data to advertisers or unrelated third parties.

Common questions about your legal standing with us

Here are the questions we hear most often from account holders in Indonesia. If you don't see your question, our support team can walk you through any policy detail.

Your account terms depend on local law where you are located. Eligibility to open and maintain an account depends on local law. If you move to a region where access depends on local law and is not permitted, we'll notify you. Payment methods and withdrawal rules also follow the regulations of your region.

Verification typically completes within one business day after you submit your identity document through the account settings. We review your submission and confirm via email. Once verified, withdrawals to DANA, OVO, GoPay and QRIS usually clear within one minute from our system.

Submit a data request through your account settings or contact our support team. We compile all records we hold about you—registration details, transaction history, login logs and communication—into a download file. You receive it within five business days at no cost.

You can request account closure and data deletion through your account settings. We retain transaction records for the period required by payment providers and local regulation, then securely delete your personal details. Closure requests take effect within two business days.

Contact our support team immediately with your transaction ID and the reason for the dispute. We investigate within three business days, review payment provider logs and communicate the outcome. If we confirm an error on our side, funds are returned to your account automatically.

We never store your actual payment credentials. When you deposit, your details go directly to the payment provider—DANA, OVO, GoPay or QRIS—and we receive only a token confirmation. Your banking data stays with them, protected by their security standards.

Change your password immediately through the account settings page. Then contact our support team with details of the suspicious activity. We review login logs, check for unauthorized transactions and can lock your account pending investigation. If fraud is confirmed, we work with the payment provider to reverse any unauthorized deposits or withdrawals.

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